Public Relations & Stakeholder Engagement

Job Title: Public Relations & Stakeholder Engagement

Company: Teleperformance SA

Location: Cape Town, South Africa

About Teleperformance SA:

Teleperformance SA is a leading Business Process Outsourcing (BPO) company focused on providing exceptional customer experiences. We are dedicated to maintaining positive relationships with media, stakeholders, and the public while strengthening our industry position and brand reputation. Position Overview: The Public Relations & Stakeholder Engagement role is responsible for managing the company's public relations efforts, building stakeholder relationships, and positioning Teleperformance SA as a leader in the industry. This position requires strong communication skills, a deep understanding of the BPO industry, and the ability to collaborate with multiple stakeholders.

Key Responsibilities: 

1.Public Relations & Stakeholder Relationships: 

• Build and maintain positive relationships with media, stakeholders, and the public.
• Serve as the South African point of contact for media enquiries, press releases, and crisis communication, ensuring effective use of external communication channels.
• Attend relevant industry events, meetings, workshops, and conferences, identifying appropriate Teleperformance representatives to attend where needed.

2. Industry Body Relationships:

• Build and nurture strong relationships with industry bodies, award and recognition organizations, and associations.
• Lead efforts to participate in awards, social media mentions, and other industry recognition opportunities.

3. Industry Activities Monitoring:

• Monitor, evaluate, and report on industry activities to identify opportunities, best practices, and trends.
• Study and strategize for award participation, sharing recommendations with leadership and stakeholders.

4. Industry Awards:

• Collaborate with subject matter experts to write content for effective nomination drafts for industry awards and recognition submissions.
• Develop a pipeline for participation in industry awards and recognition programs.

5. B2B Relationships:

• Engage with industry peers through forums and meetings.
• Create compelling B2B communications to strengthen relationships with stakeholders, industry associations, media houses, and event organizers.

6. Market Research:

Stay updated on industry trends, market dynamics, and competitor activities to inform public relations and marketing strategies.

7. Industry Positioning:

• Develop and implement a strategy to position Teleperformance SA as an industry leader in South Africa.
• Work with internal stakeholders to ensure consistent messaging that reflects this leadership position.

8. Brand Management - South Africa:

• Protect and enhance the company's brand by ensuring adherence to brand guidelines.
• Monitor brand consistency and collaborate with creative teams to maintain brand integrity across all communications and marketing materials.

9. Influencer Partnerships:

• Identify and reach out to key influencers in the market for potential partnerships.
• Develop mutually beneficial collaborations to expand brand reach and impact.

10. Government Funding:

• Engage with government-funded stakeholders to understand funding opportunities and maximize benefits for Teleperformance SA.

11. Monitor Announcements: 

• Oversee announcements and other creative content to ensure alignment with brand guidelines and build brand equity and reputation.

12. Internal & External Communication:

• Collaborate with all departments to identify communication needs, both internally and externally.

13. External Communications:

• Manage all localized external communication channels, including website content, social media, email marketing, and other digital platforms.
• Ensure consistent and compelling messages in collaboration with other specialist teams.

Qualifications and Experience:

• Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
• Proven experience in public relations, stakeholder engagement, or a similar role in a BPO or corporate environment.
• Excellent written and verbal communication skills. 
• Ability to build and maintain strong relationships with media, stakeholders, and industry bodies. 
• Experience with industry award submissions, event planning, and influencer partnerships.
• Strong organizational and project management skills. 
• Knowledge of South African industry regulations and government funding opportunities is an advantage.

Benefits:

• Competitive salary and benefits package. 
• Professional development opportunities.
• Collaborative and inclusive work environment.

Qualifications and Experience:

• Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
• Proven experience in public relations, stakeholder engagement, or a similar role in a BPO or corporate environment.
• Excellent written and verbal communication skills.
• Ability to build and maintain strong relationships with media, stakeholders, and industry bodies.
• Experience with industry award submissions, event planning, and influencer partnerships.
• Strong organizational and project management skills. 
• Knowledge of South African industry regulations and government funding opportunities is an advantage.