Social media - Community Manager

Responsibilities:

• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost
• Stay up-to-date with digital technology trends
• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Yearly content planning – brainstorming themes and topics for a 12-month period.
• Monthly content planning – formulating and developing a monthly content plan for clients and executing on it – I,E. Briefing in topical, interesting content to be written by a team of writers for various channels.
• Doing own writing on occasion.
• Monthly social media reporting, using Google analytics and or Social e.g. Facebook analytics.

Requirements and skills:

• Ability to identify and track relevant community metrics e.g. Repeat attendance at events
• Excellent verbal communication skills
• Excellent writing skills
• Hands-on experience with social media management for brands is advantageous
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Degree in Marketing or relevant field