Reception Marketing Internship

About us:

Alliance Media is widely recognized as the pan-African leader in Outdoor and Airport Advertising, having the widest coverage on the African continent, and having been awarded as the best billboard company in Africa. Operating across Africa, with 25 years’ experience, we have been awarded the European Union award for innovative media and the prestigious independent PMR award for “Best Outdoor Advertising Company” in multiple markets for the past ten consecutive years.

About the role: We are seeking a professional and friendly receptionist to be the first point of contact for all incoming calls, ensuring seamless communication between clients, customers, and internal teams. The successful candidate will handle all call-related responsibilities, maintain up-todate records, and provide administrative support as needed.

Key Responsibilities: 

Call Management:

• Answer and direct all incoming calls promptly and professionally. 
• Screen calls and ensure they are routed to the appropriate department or individual.
• Take detailed messages when necessary and ensure they are relayed accurately and in a timely manner. 

Follow-Ups:

• Follow up on messages to ensure resolutions or feedback is provided.
• Proactively manage any outstanding queries or calls requiring additional attention.
• Administrative Support: o Maintain a log of all calls, including the nature of the call, person responsible, and follow-up actions.
• Keep staff directories and contact information updated for efficient call routing. o Update and maintain any records or logs relevant to calls and inquiries. 

Customer Service:

• Provide a warm and welcoming experience for all callers, ensuring a positive impression of the company. 
• Handle complaints or concerns with empathy and professionalism, escalating where necessary. Alliance Media www.alliancemedia.com

General Office Support:

• Assist with scheduling meetings or appointments as required. 
• Assist with booking of boardrooms. o Assist with arranging coffee, tea and snacks for important meetings. o Uploading artwork onto digital screens in office. 
• Provide support for any other administrative tasks as directed by the management team. 

Skills:

• Verbal and written communication skills to interact clearly with customers, vendors and other employees
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a variety of tasks throughout the day
• Patience and listening skills to respond appropriately and interact positively with upset customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Responding to all customer inquiries in a polite and timely manner
• Accurately convert sales leads and ensure that they are answered on time
• Competent in using office software and communication systems. 
• Quick thinking abilities to handle unexpected situations smoothly.

Candidate requirements:

• Must be a South African citizen 
• Be between the ages of 20 to 27

Qualification:

• A marketing or communications degree will be preferred for growth purposes in the company.